The “start recording” meeting option has been available in Microsoft Teams for a while. This includes communications made when using their MS Teams platform, particularly with Microsoft Teams meetings. Therefore, to comply, it’s critical that organisations ensure they are capturing all communications. The FCA expects firms to have updated their policies in reflecting this, particularly regarding the risk of use of privately owned devices. This means that regardless of homeworking, organisations still need to ensure that all communications that are made with, sent from, or received on equipment provided by or permitted for use by business purposes, need to be recorded. In addition, with regards to homeworking, the Financial Conduct Authority (FCA), still expects both office and remote working arrangements to be equivalent in ensuring markets are clean. It must also be accessible if requested by regulatory bodies. Call Recording Compliance RegulationsĪs an example, MIFiD II (Markets in Financial Instruments Derivative) demands that all customer communications that result in a transaction (whether intended or not), across any channel (including Microsoft Teams) or modality, must be recorded. Highly regulated industries, such as the financial sector (including Trading Floors or Insurance) are often challenged with meeting these compliance requirements. However, with the emergence of new communications technology, also comes the emergence of new forms of communications that must be recorded. With one application, Microsoft Teams can support multichannel communications including: It has enabled Team communications, supporting internal and external collaboration.
Microsoft Teams as a platform has transformed the way millions of organisations work. And Microsoft Teams Call Recording is among those solutions. With the emergence and acceptance of homeworking, organisations are now constantly on the lookout for solutions to help them remain compliant.
Unified Communications as a Service (UCaaS).Software Defined Wide Area Networks (SD-WAN).
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